Thank you all. I obviously feel bad that it went so bad, I just wanted to clarify on my approach before moving forward. I've felt slightly off lately all together but I'm just trying to settle back in. In the past I've focused on the service and not necessarily the whole picture... (Housekeeping, time management, etc)... so now I'm really trying to be better overall, but I'm not perfect and sometimes shit happens. I'm going to reach out and see how it goes.