First and foremost, we sincerely appreciate your continued support and loyalty to our store, as well as the friendship of all our valued UG members.
Thank you once again for your honest and thoughtful feedback. Your suggestions have helped us identify areas where we’ve fallen short and given us the opportunity to improve, something we are truly grateful for.
You're absolutely right. I’ve reviewed the situation and am unsure why we didn’t respond to your message in a timely manner. Lately, we've received several inquiries about who is on duty, and while I’ve replied to them, it seems some messages were not delivered successfully. I haven’t been able to pinpoint the exact issue, but regardless, this was our mistake, and I offer you my sincerest apologies.
I would truly appreciate it if you could reply to this message or give me a call, I would like to apologize to you personally. I hope it serves as a small gesture of our genuine desire to make things right.
From the bottom of my heart, thank you again to all our UG members for standing by us. Your support means everything.
Thank you once again for your honest and thoughtful feedback. Your suggestions have helped us identify areas where we’ve fallen short and given us the opportunity to improve, something we are truly grateful for.
You're absolutely right. I’ve reviewed the situation and am unsure why we didn’t respond to your message in a timely manner. Lately, we've received several inquiries about who is on duty, and while I’ve replied to them, it seems some messages were not delivered successfully. I haven’t been able to pinpoint the exact issue, but regardless, this was our mistake, and I offer you my sincerest apologies.
I would truly appreciate it if you could reply to this message or give me a call, I would like to apologize to you personally. I hope it serves as a small gesture of our genuine desire to make things right.
From the bottom of my heart, thank you again to all our UG members for standing by us. Your support means everything.
you see a loyal customer visited your establishment many times, you obviously see you have dropped the ball with his last visit, you do not reply to his feedback on txt until he made it public on this forum — and all you want to do is to apologize personally.
I can tell you, your apology mean nothing unless it comes with something that will make things right — offer a full refund of $ or next visit with same experience is on you. Do the right thing and save the apologizing.