Netflix

Slinky Bender

The All Powerful Moderator
#1
What you won't see in articles is how far downhill Netflix customer service has gone. It has obviously been outsourced outside the country. I have spent over 6 hours on the phone this week over the same problem. I have been "guaranteed" that someone would get back to me within 24 hours twice and... nothing. I have asked to speak with supervisors multiple times and the requests are flat out ignored - they just keep on reading their scripts asking the same questions (I assume they are getting penalized for supervisor escalation).


Even when I said "You have 2 options: transfer me to a supervisor or cancel my account" they just kept going until I said "fine, cancel my account" and hung up. I can't be the only person this happened to. So if you want to know why companies that cheap out on customer service are losing customers, don't necessarily believe what their PR department gets published.
#customerservice


https://abcnews.go.com/Entertainmen...r-growth-stock-zapped-pandemic-eases-77196229
 
#2
Recently Netflix and now Spotify raised their fees. Which I found insane, what are they offering any different?
Some of you got time in me but it seems the outsourcing to foreign countries for support started in the late 90s pioneered by our old friends at AOL. That is the first time I ever remember my parents flipping out over having to deal with foreign language barries on the phone and getting nowhere. More alarming is most companies trend of making you speak to an automated robot for 5 minutes, then if lucky waiting another 20 mins with elevator music to get a foreigner.

TD bank still keeps it local and often I get a really sexy sounding southern bell that should have picked up 1-900 numbers if that’s still a thing.
 
#3
What you won't see in articles is how far downhill Netflix customer service has gone. It has obviously been outsourced outside the country. I have spent over 6 hours on the phone this week over the same problem. I have been "guaranteed" that someone would get back to me within 24 hours twice and... nothing. I have asked to speak with supervisors multiple times and the requests are flat out ignored - they just keep on reading their scripts asking the same questions (I assume they are getting penalized for supervisor escalation).


Even when I said "You have 2 options: transfer me to a supervisor or cancel my account" they just kept going until I said "fine, cancel my account" and hung up. I can't be the only person this happened to. So if you want to know why companies that cheap out on customer service are losing customers, don't necessarily believe what their PR department gets published.
#customerservice


https://abcnews.go.com/Entertainmen...r-growth-stock-zapped-pandemic-eases-77196229
May I ask what issue you are having?
I experienced an issue with Netflix freezing up and pixelating often. After doing some research I was able to clean out the cache via the settings option on Amazon fire stick..

Netflix is not the only large corporate household name with abominable customer service. I switched from Verizon after 30 years of cellular service after many poor interactions with them.
 

pokler

Power Bottom
#4
The only benefit of Netflix is their original content. But how can it be? Certainly not worth 6 hours on the phone trying to get help from someone in a far away land. Not worth 1 hour! I use Amazon , Apple TV and YouTube to get more content than I can possibly watch in 10 lifetimes.
 
#5
I once heard one of my employees talking to one of my not so technically inclined customers as if he was some sort of moron (yeah, his company should have had a more technically adept person operating the equipment we sold them but they paid for training and support and they were going to get what they paid for).

I asked her to hand me the phone, I told the guy I would be calling him back within the hour, I got a cardboard box for my employee's stuff, watched her fill it up and walked her out the door (never did that before and never had to after). Then held a short meeting with rest of tech staff and explained to them that our company has no reason to exist w/o our customers. Period.

I then went back to the customer, in front of our tech support people, apologized for how he was treated and spent whatever time required to resolve his problem.

I find it amazing, that a company, Netflix in this case — but there are many others, would abandon the methods of customer and product support that made them successful in the 1st place.

The only thing I can think of is the bean counters took over from the original management.
 
#6
Unfortunately most companies have decided to use off shore services in order to save money. Penny wise..dollar foolish..most of us now dread even calling a company for help knowing the aggravation and frustration that we will be out through. I always make sure to take the customer survey after the call when available.
 
#7
This thread is why I don’t bother paying for these services. I just pay my 35 bucks a year to my foreign owned VPN company that saves no logs whatsoever, and torrent whatever I like when I like, and get to rewatch that content over and over offline.

It’s super easy to setup too, just turn on the VPN, i use openvpn to operate the VPN, make sure it is setup properly by using dnsleaktest website, then go nuts on your favorite torrent hosting website. I use utorrent to download those torrents, and i stop seeding once it’s done. Easy peasy.
 
#8
This thread is why I don’t bother paying for these services. I just pay my 35 bucks a year to my foreign owned VPN company that saves no logs whatsoever, and torrent whatever I like when I like, and get to rewatch that content over and over offline.

It’s super easy to setup too, just turn on the VPN, i use openvpn to operate the VPN, make sure it is setup properly by using dnsleaktest website, then go nuts on your favorite torrent hosting website. I use utorrent to download those torrents, and i stop seeding once it’s done. Easy peasy.
I do the same thing but haven't bothered with a VPN. Never had a problem. Download what I want and watch it whenever I want. I'm a member of IPTorrent where you have to seed or else they'll get rid of you, but mostly I use RARBG. Don't ask me why but I still pay for all of FIOS

Does anybody know anything about IPTV and how to set it up? You pretty much get every channel in the world with it.
 
#9
I do the same thing but haven't bothered with a VPN. Never had a problem. Download what I want and watch it whenever I want. I'm a member of IPTorrent where you have to seed or else they'll get rid of you, but mostly I use RARBG. Don't ask me why but I still pay for all of FIOS

Does anybody know anything about IPTV and how to set it up? You pretty much get every channel in the world with it.
VPN is simple enough to set up and doesnt throttle me so i always use. Not worth the potential legal hassle if something comes up with it. That said, seeding on rarbg or one of the pirate bay clones has a high chance of being flagged by your ISP and getting a C&D in the mail. Seeding from one of those member only torrent sites is pretty low risk as they tend to be vetted to make sure they’re safe. If you torrent porn too, pornbay is really good for that, members only too
 
#10
I do the same thing but haven't bothered with a VPN. Never had a problem. Download what I want and watch it whenever I want. I'm a member of IPTorrent where you have to seed or else they'll get rid of you, but mostly I use RARBG. Don't ask me why but I still pay for all of FIOS

Does anybody know anything about IPTV and how to set it up? You pretty much get every channel in the world with it.
IPTV is petty easy to setup. There are multiple provider who provide their portal logins to connect to their service. I pay around $11 and get around 3K channels along with a huge movie repository and no VPN required for all this. Search for stbemu pro on YouTube and see tutorials to set it up. Stbemu pro (Set Top Box Emulator Pro) can be installed on any device like fire stick, laptop or even phone.

Monthly service and pay whenever you want to renew.

let me know if you guys need more insight on this.
 
#11
Not sure if some of you guys are going to like this post, but perhaps one of the reasons Netflix and other suppliers have to keep expenses such as customer support as low as possible is to keep subscription rates as low as possible while still making a profit.

If subscription rates are too low they go out of business and if too high more people have incentive to obtain content via other means.

@Slinky Bender sees this also when escorts and shills post on UG what are actually adverts for their services w/o paying for advertising.

Not saying I'm a saint either as I DVR my favorite shows and when I play back I skip past commercials (ya know those annoying minutes that actually pay for the content I'm enjoying). I used to do the same thing on my car radio before I got Sirius and when commercials came on switched to another station.

Just sayin
 

Slinky Bender

The All Powerful Moderator
#12
May I ask what issue you are having?
I experienced an issue with Netflix freezing up and pixelating often. After doing some research I was able to clean out the cache via the settings option on Amazon fire stick..

Netflix is not the only large corporate household name with abominable customer service. I switched from Verizon after 30 years of cellular service after many poor interactions with them.
There were multiple titles which I have on my watchlist plus started to make sure they were on my "continue playing" list. They show up on my Android phone connected to the same router, etc but when I try and watch them on TV through Amazon Firestick they are nowhere to be found. Even when I use search and spell the title exactly, everything associated with the title shows up (like what would normally show up in addition to the title in 2nd, 3rd, etc place), but not the title itself.
 

Slinky Bender

The All Powerful Moderator
#13
Not sure if some of you guys are going to like this post, but perhaps one of the reasons Netflix and other suppliers have to keep expenses such as customer support as low as possible is to keep subscription rates as low as possible while still making a profit.

If subscription rates are too low they go out of business and if too high more people have incentive to obtain content via other means.

@Slinky Bender sees this also when escorts and shills post on UG what are actually adverts for their services w/o paying for advertising.

Not saying I'm a saint either as I DVR my favorite shows and when I play back I skip past commercials (ya know those annoying minutes that actually pay for the content I'm enjoying). I used to do the same thing on my car radio before I got Sirius and when commercials came on switched to another station.

Just sayin
I understand what you are saying, but when I am paying for content and not being given access to it (and who knows what else I should have access to but don't even realize because it's invisible), well...... that's exactly the type of thing which makes me want to cancel the service and download their content without paying for it. That's generally not my go to starting point, but once I know they ripped me off first...... it's a bit easier for me to justify to myself.
 
#14
There were multiple titles which I have on my watchlist plus started to make sure they were on my "continue playing" list. They show up on my Android phone connected to the same router, etc but when I try and watch them on TV through Amazon Firestick they are nowhere to be found. Even when I use search and spell the title exactly, everything associated with the title shows up (like what would normally show up in addition to the title in 2nd, 3rd, etc place), but not the title itself.
Have you tried to delete and reinstall ?
What about sign out/in.
Simple, but sometimes effective
 
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