I have the same problem. I’m in Brookhaven and my Bill has gone from 140, 4 years ago to 220 now. I also have no premium channels, just cable/phone/internet, triple play when I first signed up. My internet continually goes out for no reason at all throughout day. They have worst customer service. After storm and 9 days of no service, I called to complain, transferred to retention and got 15 off for 6 months but that’s not enough. And meanwhile that was the month they raised bill by $10 anyway for whatever reason. I’m ready to switch internet to Verizon, all neighbors have it and no complaints. Is there a difference between terminate services line and retention? Because I need my Bill under 170, 160 and I wanna call. Over 200 is too much for the crappy service and customer service. I’m still livid about that over a week of no service from the storm. I called for some sort of compensation and they said the computer calculated $7 off. I don’t know where they get their math from but I pay over 200/month, that’s 50/week. How they got 7 dollars for a 1/4 month of no service is unbelievably. And yeah you have no options to switch except cut cord and get Verizon internet and all app services. They got you by the balls a lil bit.