What you won't see in articles is how far downhill Netflix customer service has gone. It has obviously been outsourced outside the country. I have spent over 6 hours on the phone this week over the same problem. I have been "guaranteed" that someone would get back to me within 24 hours twice and... nothing. I have asked to speak with supervisors multiple times and the requests are flat out ignored - they just keep on reading their scripts asking the same questions (I assume they are getting penalized for supervisor escalation).
Even when I said "You have 2 options: transfer me to a supervisor or cancel my account" they just kept going until I said "fine, cancel my account" and hung up. I can't be the only person this happened to. So if you want to know why companies that cheap out on customer service are losing customers, don't necessarily believe what their PR department gets published.
#customerservice
https://abcnews.go.com/Entertainmen...r-growth-stock-zapped-pandemic-eases-77196229
Even when I said "You have 2 options: transfer me to a supervisor or cancel my account" they just kept going until I said "fine, cancel my account" and hung up. I can't be the only person this happened to. So if you want to know why companies that cheap out on customer service are losing customers, don't necessarily believe what their PR department gets published.
#customerservice
https://abcnews.go.com/Entertainmen...r-growth-stock-zapped-pandemic-eases-77196229